i can't speak to ms. perkins case but that is how the insurance companies do these kinds of claims. >> we didn't look too hard to find people who it didn't seem unreasonable they weren't getting care that they required. there was a case of a mcdonald's worker who was shot by a customer and was denied treatment because it wasn't in the course of his duty. this stuff feels kind of dirty. >> i think what happens is we hear only part of the story. and i know there are situations that occur where we hear that he was defending a customer but we don't know the whole story and i can't really speak to that particular situation. there are a variety of circumstances that can lead to why a claim is denied, why it is determined that somebody was not in the course and scope of the employment. the facts of that particular matter would dictate whether that person was in the course and scope of their employment. it sounds like it went through legal process and the determination was that they were not. while we hear some b